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Fraud and scams

Scammers move fast and sound convincing. Here is how to spot them, and what to do.

Spot it

Six scams to know

Fake “bank” calls

Someone says they are from Locker 81 and your account is at risk. Hang up. Call us from the app.

“Safe account” requests

No real bank asks you to move money to keep it safe. This is always a scam.

Codes by text

A message asks you to read back a code. That code approves a payment. Never share it.

Too-good-to-be-true deals

Cheap tickets, crypto doublers, prizes you did not enter. Walk away.

Romance and friendship

Someone you met online needs money urgently. Talk to a person you trust first.

Fake shops

A new shop with prices far below others. Use a virtual card, or skip it.

If it happens

Act fast

Freeze your card

In the app, one tap. It stops new card payments straight away.

Tell us in the app

Open Help, choose “I think I’ve been scammed”. A person replies fast.

Change your passcode

And sign out of other devices from Settings.

Stay one step ahead

Alerts, freeze and face sign-in are on from day one.

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