Chat in the app
The fastest way. Open Help, then “Chat with us”. 24/7.
Getting started
How do I sign up?
Download the app, enter your details, and verify your ID with a photo and a selfie. Most people are done in about 5 minutes.
What do I need to open an account?
A phone, a valid photo ID from your country, and an address in the US, Canada or a South American country we support.
Is the app available in my language?
English now. Spanish, French and Portuguese are coming.
Your account
How do I add money?
By bank transfer, with a debit card, or by getting paid into your Locker 81 account.
How do I close my account?
In Settings, choose “Close account”. Move your money out first.
Can I have a joint account?
Not yet. Shared pots are coming soon.
Cards
When will my gold card arrive?
Usually 3 to 7 working days. You can track it in the app.
How do I freeze my card?
Tap Cards, then Freeze. Tap again to unfreeze.
Can I choose my PIN?
Yes, in the app, once your card has arrived.
Sending money
Which countries can I send to?
The US, Canada, Brazil, Argentina, Colombia, Chile, Peru and more. 10 in total.
Why is my transfer taking longer?
Most transfers take seconds. Some banks process overnight, or we may run a quick security check.
Can I cancel a transfer?
If it has not arrived yet, you can try from the transfer’s screen in the app.
Security
I think I have been scammed
Freeze your card, then open Help in the app and choose “I think I’ve been scammed”. A person will reply quickly.
How do I report a lost card?
Freeze it in the app, then order a replacement. See Report a lost card.
No answers match. Try other words, or ask us in the app.
Contact
Talk to a person
Sample address: help@locker81.example
Phone
Sample number: +1 (800) 555-0181, every day 8am to 10pm.
Learn
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